Got a message from a customer can’t pay invoice (in $) using card link http://prntscr.com/am6ps5 Client view of the invoice: http://prntscr.com/am6p9t

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Got a message from a customer can’t pay invoice (in $) using card link
http://prntscr.com/am6ps5
Client view of the invoice: http://prntscr.com/am6p9t

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Peter Connor ⋅ Staff April 10, 2016

Public

Hi. Your client stripe screenshot looks correct. Do you know what error message they were getting?

#answer-3135

accountsace April 10, 2016

That was me from the client view. Waiting for them to confirm message.
Thanks!
Peter Connor April 10, 2016

Cool. Looks ok from here. Stripe usually gives you a specific message.
I'll wait till you get that. Then we can have a look.
Thanks. Pete
Peter Connor April 10, 2016

Hi, Did you get any feedback from your client on the stripe error?
Pete
accountsace April 10, 2016

Hi Peter,
Here's a copy of the message to Stripe support, I can see the error messages for the customer in Stripe logs. Will await to hear from Stripe as I don't think it's a BulletHQ issue.
Peter Connor April 10, 2016

Cool let me know how you get on. Stripe pretty much make a tunnel through Bullet. We just connect you, to client.
But, either way let me know.

Thanks for using Bullet.
Pete