Hi Folks, I don’t seem to be able to get my email set up to send invoices. Can you help?

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Hi Folks, I don’t seem to be able to get my email set up to send invoices. Can you help?

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Peter Connor ⋅ Staff November 14, 2015
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Here and waiting. So what issues are you having. Have you tried to set it up in Email Settings?

#answer-2219
  1. Annam November 14, 2015
    I have, and I think I have all the details correct but it doesn't seem to be working. Im using an apple email.
  2. Peter Connor November 14, 2015
    Ok, well I've good news and bad news.
    Our email engine is pretty good, we deliver over 100k invoices a month. So it's probably down to the settings you use.
    Have you got those settings or a link to them?
  3. Annam November 14, 2015
    Have them entered on bullet.Can you see them?
  4. Peter Connor November 14, 2015
    I can have a look at your account if that's ok?
  5. Peter Connor November 14, 2015
    But I'll also need the settings from Apple to how it should be done to make sure it's set-up right, have you got those?
  6. Annam November 14, 2015
    Thats fine
  7. Peter Connor November 14, 2015
    Cool let me have a look, I'm logged in now.

    If you see crazy test emails being sent just ignore them. I'll delete them after. Tks
  8. Annam November 14, 2015
    no problem, thanks
  9. Peter Connor November 14, 2015
    Hi,
    That link is for instructions for connecting to the links of gmail etc.
    I'll have a look online myself and see if I can find them. 2min
  10. Peter Connor November 14, 2015
    Still testing. Were going to have a look at the logs now for you. 2min
  11. Peter Connor November 14, 2015
    That's deffo your password
  12. Annam November 14, 2015
    Thats right
  13. Peter Connor November 14, 2015
    So we're getting a pass on the settings, as in we're able to contact Apple. But Apple are saying that's not the right account details. Here is what we have.
  14. Peter Connor November 14, 2015
    The two in bold are coming back as wrong from Apple.
    I've saved the above settings in your account. I've also deleted my test invoices.

    So you'll just need to check your username and password (it's probably your password) and then re-enter them in the Email Settings screen and you should be all set.
    Let me know how you get on, I can't reset your apple password I'm afraid, but I've put in all the correct settings for you.
    Hope that helps Anna. Let me know how you get on. Pete
  15. Annam November 14, 2015
    Thats great, thanks for that.
  16. Peter Connor November 14, 2015
    Sure, let me know if you've any more problems but p/w reset should fix it all.

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