Hi guys, quick one. We are sending out statements to clients at the moment and when we choose ‘copy me’ the emails are not arriving at our Email address. I have tested sending emails to the account outside of Bullet and it seems to be working fine. Any ideas? This was working fine up to last month.

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Hi guys, quick one. We are sending out statements to clients at the moment and when we choose ‘copy me’ the emails are not arriving at our Email address. I have tested sending emails to the account outside of Bullet and it seems to be working fine. Any ideas? This was working fine up to last month.

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Peter Connor ⋅ Staff December 19, 2015
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Ok let me have a look at that for you and i’ll get back to you. I’ll test it our side. 

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  1. cookieco December 19, 2015
    Great, thank you.
  2. Peter Connor December 19, 2015
    So it's sending for me. I logged into your account and sent the following to my account. You can see the video here.
    Invoice
    Overdue Account Statement
    Account Statement
    Is it only statements to yourself you're not getting?
  3. cookieco December 19, 2015
    Hi Peter. Yes, our clients are receiving the invoices and statements and we are selecting the 'copy me' option to receive a copy in our accounts email. We are not getting this email though.
  4. Peter Connor December 19, 2015
    That sounds like a local mail issue. Let me test the copy me function.
  5. cookieco December 19, 2015
    Ok thanks. That's what I thought first but when a mail is sent from outside of Bullet we are receiving it.
  6. Peter Connor December 19, 2015
    Have you customised your email setting in Bullet?
  7. cookieco December 19, 2015
    I don't think so. The email account is the one we log on with. We were receiving emails no problem until recently and to my knowledge, we have not made any amendments.
  8. Peter Connor December 19, 2015
    So you're getting problems getting normal emails in?
  9. cookieco December 19, 2015
    Yes, we are not receiving any emails from Bullet (i.e. where we select 'copy me'). The emails are going out to the selected recipient (i.e. the client) but we are not getting the copy. Does that make sense?
  10. Peter Connor December 19, 2015
    Ok so I just did this test and it's instant for me. Make sure you check your spam filters. I'll send you a video now.
  11. Peter Connor December 19, 2015
    How come you send yourself a copy. If it's sent you'll see it in the invoice status and you'll also see the read receipt in the Invoice Comments when you open it.
  12. Peter Connor December 19, 2015
    Here is that video. 100% of the time we have an issue with anything being sent from Bullet it's on the client's mail.
    We do about 90k a month invoices, estimates etc. If the system failed it would fail for everyone and the world would explode. :(
  13. cookieco December 19, 2015
    Yes, thanks Peter. Is there anywhere on Bullet that I can check that the email is set up correctly? I don't doubt that it works from Bullet but we are not receiving the emails any longer. We use them as a record of sending to the client. I didn't realize we could see that in the comments - that is useful, thanks.
  14. Peter Connor December 19, 2015
    So there are a couple of things.
    You can send statements, invoices, etc to clients - so Bullet is working outside of your network.
    Are you getting normal emails
    Are you getting invoices
    Is it your email do other in house emails work.
    Test that.
  15. cookieco December 19, 2015
    Yes. We are receiving normal emails no problem to accounts@thedublincookieco.com. Received your first test email but not the invoice one. Other in house emails are working as far as I am aware. There are no blocked email addresses or filters on the email account either
  16. Peter Connor December 19, 2015
    Everything is working for me on my account. Everything is working for me on your account. The only issue is copy in your network.
    I'm not sure what else I can test. Why don't you do the following.
    Copy Me, remove the main address
    Open that invoice and view "comments', and see if a sent is there you should get one.
    Pete
  17. cookieco December 19, 2015
    Ok thanks. I tried that. It says it is sent in the comments but hasn't arrived. I've asked our IT guy to look at it as well. He is not sure what it could be but we will keep an eye on it. At least the emails are going to clients which is the most important thing.
  18. Peter Connor December 19, 2015
    Cool. If it fails on our side it fails big.

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