Hi, I am incorrectly set up my account an hour ago to be VAT registered. I added a new email with full admin rights and removed my original email, which is my work one, however when I try now to set up a new account with that email your system still recognises it. Is there anyway I can remove it.

Vote Up
0
Vote Down

Hi, I am incorrectly set up my account an hour ago to be VAT registered. I added a new email with full admin rights and removed my original email, which is my work one, however when I try now to set up a new account with that email your system still recognises it. Is there anyway I can remove it.

2 answers

Vote Up
0
Vote Down
Peter Connor ⋅ Staff August 15, 2016
Public

Hi, 
Did you deactivate the original address ?
Pete

#answer-3868
  1. daithicarr August 15, 2016
    I did, but when I try to create a new account it says that address is registered, but I cannot login with it anymore
  2. Peter Connor August 15, 2016
    Ok. Can you go into settings and rename this business to Delete This Account.
    We'll just do a hard delete and remove it. Let me know when you have that done.

    Thanks Pete
  3. daithicarr August 15, 2016
    under settings- company name ? I have changed that already
  4. Peter Connor August 15, 2016
    Cool do "Delete This Account', ?
  5. daithicarr August 15, 2016
    where is that setting?
  6. Peter Connor August 15, 2016
    Cog in the top right.
  7. daithicarr August 15, 2016
    I cant see it to be honest, I am in the Cog, under regsitered Details, I have pressed Delete beside the edit key but nothing happens
Vote Up
0
Vote Down
Peter Connor ⋅ Staff August 15, 2016
Public

Like this

#answer-3869
  1. Peter Connor August 15, 2016
    Don't click delete click Edit and change the name of your company to "delete this company"..
  2. daithicarr August 15, 2016
    Ah, got yah, thats done now
  3. Peter Connor August 15, 2016
    Cool - Logout now and we'll delete the company for you. It might take a bit as I've to get a dev to do it. But, I'll let you know when it's done, deffo today. Thanks
  4. daithicarr August 15, 2016
    Ok, great, thanks PEte.
  5. Peter Connor August 15, 2016
    Sure no problem.

Please login or Register to Submit Answer