Hi, I haven’t heard from you. Any chance to fix my problem?

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Hi, I haven’t heard from you. Any chance to fix my problem?

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Peter Connor ⋅ Staff August 14, 2016
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Hi,
I gave you the invoices and instructions in the previous mail. Did you have an issues setting up your email?
Pete

#answer-3771
  1. restorewellbeingd August 14, 2016
    I didnt get that, sorry
  2. Peter Connor August 14, 2016
    If you look in the previous message you'll see everything.
  3. restorewellbeingd August 14, 2016
    Hi Peter,
    I follow the steps you gave me, but unfortunately nobody is getting the emails with the invoices not even myself.
    I could print them but its just very inconvinient for me and my clients. Its better to receive the email.
    What can i do?
    Let me thanks very much.
    Laura Neme
  4. Peter Connor August 14, 2016
    Hi Laura,
    Is rexxx@gmail.com the account you want to send a mail from?
    Pete
  5. Peter Connor August 14, 2016
    Try 587 in the port
  6. restorewellbeingd August 14, 2016
    Yes, at the begginig some clients wouldn't their invoice now nobody does not even myself
  7. Peter Connor August 14, 2016
    Sorry. That doesn't make sense can you just clarify that last statement.
    Is rexx@gmail.com the account you want to send a mail from?
    And have your tried changing the port to 587
  8. restorewellbeingd August 14, 2016
    Hi Pete,
  9. restorewellbeingd August 14, 2016
    Franco Here, I'm helping Laura to set up this.
  10. restorewellbeingd August 14, 2016
    I've change the port to 587, checked now gmail and they send the following message:
  11. restorewellbeingd August 14, 2016
    Hi Laura,
    Someone just tried to sign in to your Google Account rexx@gmail.com from an app that doesn't meet modern security standards.
    Details:
    Thursday, 30 June 2016 09:55 (Irish Standard Time)
    Cork, Ireland*
    We strongly recommend that you use a secure app, like Gmail, to access your account. All apps made by Google meet these security standards. Using a less secure app, on the other hand, could leave your account vulnerable. Learn more.
    Google stopped this sign-in attempt, but you should review your recently used devices:
    REVIEW YOUR DEVICES NOW
    Best,
    The Google Accounts team
  12. restorewellbeingd August 14, 2016
    Please advise
  13. Peter Connor August 14, 2016
    Hi Franco,
    After you changed the port are the invoice sending now?
    Thanks Pete
  14. restorewellbeingd August 14, 2016
    I didn't receive my copy so I suppose also the client didn't
  15. Peter Connor August 14, 2016
    Hang on just let me have a look
  16. restorewellbeingd August 14, 2016
    tks
  17. Peter Connor August 14, 2016
    When an invoice gets sent it should be instant.
  18. restorewellbeingd August 14, 2016
    I know, she has another account and never had problem with it
  19. Peter Connor August 14, 2016
    Franco, we send 1,000's of invoices a day. If they invoice engine goes down we hear about it, and very fast.
    Here is me sending a test mail from my own account. But the test I ran on her account didn't work for me. Let me try something else.

    Pete
  20. Peter Connor August 14, 2016
    Ok, it's not working on port 465 either.
  21. Peter Connor August 14, 2016
    Here are the Gmail settings
  22. restorewellbeingd August 14, 2016
    so what's wrong
  23. Peter Connor August 14, 2016
    I've tried both 465 & 587 and neither work on this account.
    I'm going to remove Laura's SMTP setting and revert back to Bullet's email. That means she'll be able to sent invoices, but they won't come from gmail id
  24. restorewellbeingd August 14, 2016
    ok, even though this wasn't working before
  25. Peter Connor August 14, 2016
    Ok, so it's working without the gmail settings. We'll have a look as to why you're getting that gmail error although it just might be standard gmail notification, like when you login from different computer.
    Anyway it's working now so she can send invoices. I've also deleted our test invoices. I've also removed the big default header image on the invoices too.
    We'll have a look at the gmail issues, but we've 1,000's of accounting using gmail and this is the only issue we're getting.
    Hope that helps.
  26. restorewellbeingd August 14, 2016
    In the comments I see that the client received and opened the email.
  27. restorewellbeingd August 14, 2016
    But this is to be verify because before some clients the comments were saying that they received and opened and the client wasn't receiving the invoice.
  28. restorewellbeingd August 14, 2016
    I still dindn't receive my copy.
  29. restorewellbeingd August 14, 2016
    SORRY
  30. restorewellbeingd August 14, 2016
    I did I was looking in the wrong account!!
  31. restorewellbeingd August 14, 2016
    Thank you very much
  32. Peter Connor August 14, 2016
    Sure no problem.
  33. Peter Connor August 14, 2016
    Hi Laura, Franco,
    So Lou from test thinks she's found the issue.
    If you want to go back to gmail - you'll need to turn on allowing "less secure apps" in her google settings. Google calls every app that isnt their own "less secure" so it is off by default.
    That might be the issue, it's definitely on the Google side.
    Thanks Pete & Lou

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