Hi, I’m trying to save a new phone number on our invoice details but it won’t save with the new number – it still shows the old one, perhaps I’m doing something wrong. Please advise

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Hi, I’m trying to save a new phone number on our invoice details but it won’t save with the new number – it still shows the old one, perhaps I’m doing something wrong. Please advise

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Peter Connor ⋅ Staff December 3, 2016
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Hi, 
What kind of error message are you getting?
Pete

#answer-4477
  1. Sara30 December 3, 2016
    No error message, it allows me to save but still shows the old one.
  2. Peter Connor December 3, 2016
    It might be cashed in the browser, here is how you refresh your browser. Pete
  3. Sara30 December 3, 2016
    No cleared that in Chrome and also logged in in IE and it's the same.
  4. Peter Connor December 3, 2016
    Hmm, what's the client you want to edit and the number you're looking to save and I'll test it.
    If you're not getting an error it's probably client side and out of our control - but I'll check.
    Pete
  5. Sara30 December 3, 2016
    Pete, it's our own company details
  6. Peter Connor December 3, 2016
    Ok I'll have a look now.
  7. Peter Connor December 3, 2016
    Hi,
    Works fine for me both on Invoice's and Company settings, see here. http://recordit.co/zbAiJD2uuo
    If it's not working for you you might need to clear you cache.
    Pete
  8. Sara30 December 3, 2016
    Thanks Pete, I was editing it on the main Company details only, not on the invoice template.
  9. Peter Connor December 3, 2016
    Sure, one is use for your legal tax return stuff.
    Pete

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