Hi John, It appears I’ve been charged €12.29 twice today. Can you please issue a refund for one of the charges. Many Thanks, Dave Graham

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Hi John, It appears I’ve been charged €12.29 twice today. Can you please issue a refund for one of the charges. Many Thanks, Dave Graham

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Peter Connor ⋅ Staff March 6, 2016
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Hi Dave,
I’ve checked all our systems, and you should have only been charged once today. Below are the charges that have been recorded against your account by Stripe (the platform we use for billing).
https://uploads.intercomcdn.com/i/o/4591915/0be6197bf81f68e458bcbbaf/CapturFiles_3.png

Can I ask where you are seeing the double charge, and what descriptions are against the charges?

#answer-2937
  1. molly2 March 6, 2016
    Hi,
    The double entry appeared in my bank account earlier today but appears to been rectified now.
    Many thanks for your help,

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