1 answer

Peter Connor Staff November 14, 2015
Public

Hi,
It’s Pete here. John’s gone to get his legs waxed. How can I help?

#answer-2186
  1. Peter Connor November 14, 2015
    Is this Dan?
  2. Hi Pete, no this is Brian Dan's accountant, i have dealt with you and John on Dan's behalf doe Neon Agency
  3. Peter Connor November 14, 2015
    Ah. Hi Brian.
    How can help? Maybe signing up to multi user ha ha.
    P
  4. I am having a problem with the Bank a/c and I need some advice as to how to sort it, would it be possible to call you?
  5. Peter Connor November 14, 2015
    Let me know the problem and I'll find the best one to call. If it's accounts related it's John but he's out today. But shoot me your Q and I'll give you the best answer!
  6. Sorry Pete, i got caught on a call there and I got logged out at the same time
  7. Peter Connor November 14, 2015
    Sure no problem. We log you out after 15m, payroll info etc.
  8. My main question is that there seems to be differences in the Bullet bank and the imported bank transactions and closing balance on the statement and also differences between the Bullet bank and the imported bank transations
  9. Peter Connor November 14, 2015
    Ok. So when you go threw the rec, if something is missing in Bullet we suggest you add it. As in they've missed something like a bill or invoice.
    Is it something more than that Brian?
  10. Is there a way that i can check if the imported csv are correct as when i export them out of Bullett there are negative figures ie figures with brackets
  11. Peter Connor November 14, 2015
    Can you not open the CSV that you're looking to import. Is it an ost file?
  12. Would it be possible to call you or some one in the office after lunch just to talk through this as I'd say my queries could be answered in a few minutes over the phone
  13. The CSV files have been imported but when I export the transactions back out of Bullet, there are some transactions with brackets and I don't know how thye have been dealt with in Bullet
  14. Peter Connor November 14, 2015
    Sure Brian, give me a number & time and we'll call you. We never bothered with a phone system!
  15. Thanks Pete, i am just popping out for lunch but will be back in the office at 2.00 if that suit you
  16. Peter Connor November 14, 2015
    Cool. Louse will give you a call. She's part of the tech team.
  17. That's great, very much appreciated

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