Hi there, I sent an invoice to a client yesterday, however the client could not open the link. What could be the issue here? I sent it directly from Bullet? Thanks, Hanneke

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Hi there, I sent an invoice to a client yesterday, however the client could not open the link. What could be the issue here? I sent it directly from Bullet? Thanks, Hanneke

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Peter Connor ⋅ Staff October 9, 2016
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What’s the invoice number. 

#answer-4223
  1. hanneke1 October 9, 2016
    no 101
  2. Peter Connor October 9, 2016
    Is the company called Ard Na Croiche Solutions Limited?
  3. hanneke1 October 9, 2016
    Sorry, yes it is. There is only 1 invoice so far.
  4. Peter Connor October 9, 2016
    Works perfect for me see here http://recordit.co/3yTye8iktx
    Maybe their firewall is blocking it. Just send them the pdf.
    Pete
  5. hanneke1 October 9, 2016
    Have done that. And will do so in future. Pity though, we were so chuffed with how professional we were!!!
  6. hanneke1 October 9, 2016
    Nice screencast by the way!
  7. Peter Connor October 9, 2016
    Ha. Three issues normally happen.
    The client used it as an excuse to delay payment.
    They don't want to change workflows. "I love to print stuff".
    They have a virus what is hijacking the links.
    It's a free service http://recordit.co/
    Tell Fergal I sent him a big kiss
  8. hanneke1 October 9, 2016
    Oh well, let's hope no. 1 is not true. And no doubt Fergal will be delighted!
  9. Peter Connor October 9, 2016
    Ha, if you click on the invoice and click 'comments', you'll see who opened the invoice to check 1.

    They didn't so it might be the firewall. We'll put that comments in a different spot.
    Pete

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