Hi, This is probably a ridiculous question but is there any way to cancel an invoice once it’s been sent?

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Hi, This is probably a ridiculous question but is there any way to cancel an invoice once it’s been sent?

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Peter Connor ⋅ Staff May 7, 2016
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Hi there,
There are no ridiculous questions!
Once the email has been sent, you can’t stop it or withdraw the email.  My advice would be to email your client and tell them that the invoice was sent in error, and send a revised invoice if required.
John.

#answer-3217
  1. candlewood May 7, 2016
    Ok, cool. Thanks! The thing is We invoice stall holders when they apply and accept a place at our market. In the meantime some of them either cancelled or just didn't turn up so didn't have to pay. Is there anything I can do to neaten it up on our end? Coz now it looks like a shedload of invoices have gone unpaid. Thanks, Eibhlín.
  2. Peter Connor May 7, 2016
    Hi Eibhlin,
    You can create credit notes for these invoices. Then apply the credit notes to the unpaid invoices and they will be considered "paid" and they won't be in the outstanding tab anymore.
  3. candlewood May 7, 2016
    Oh ok! Simple as that! Thanks for your help!
  4. Peter Connor May 7, 2016
    No problem Eibhlin.

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