Hi, We have been paid too much by a customer can we not pop this as a payment on account!!

Hi, We have been paid too much by a customer can we not pop this as a payment on account!!

1 answer

Peter Connor Staff December 19, 2015
Public

Ok. I don’t get the “pop this as a payment account”.

But if a client overpays you there are a couple of things you can do. 

  • Create another invoice (credit) for future work. 
  • Create a credit note for the over payment. 

Hope that helps. 

Pete

#answer-2325
  1. Hi Pete, Normally we can leave the amount sitting on account so that we can allocate against any future sales invoice
  2. Peter Connor December 19, 2015
    Ok, and you can't this time?
  3. Emm ok..
  4. Peter Connor December 19, 2015
    So let me tell you the basics of accounts from a revenue point of view. Your bank account has to match your company accounts. That's pretty much it.
    Credit notes allow for things like refunds etc. So if you know the client well and they're cool. Just say do you want to leave the money in the account and we'll issue an invoice for x.
    Make sense
  5. Yes I understand all of that.. I am just not comfortable with issuing another invoice in lieu of work to be carried out!! But If I have to in order to show the credit on the account I will... Thanks for that!!
  6. Peter Connor December 19, 2015
    If you don't do something then your accounts - bank account don't match.
    You can issue an invoice, or send them back the money via a credit note.
    What every you're more comfortable with.
  7. Yep we balancing out bank now!!
  8. Thankss
  9. Peter Connor December 19, 2015
    Cool.

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