Stripe Integration: We’ve had a number of Visa payments from US customers not going through Stripe. I suspect it may because Bullet modal screen does not ask for any address details. Is this something you’ve seen happen before? Thanks!

Stripe Integration:
We’ve had a number of Visa payments from US customers not going through Stripe.
I suspect it may because Bullet modal screen does not ask for any address details.
Is this something you’ve seen happen before?
Thanks!

1 answer

Peter Connor Staff August 15, 2016
Public

Can you take a screen shot of the modal?

#answer-3883
  1. Peter Connor August 15, 2016
    So did the payment not get taken, or are you saying Bullet didn't mark the payment has paid?
  2. Peter Connor August 15, 2016
    You must be gone. That modal is controlled by stripe not bullet.
    So if the payment isn't been collected you'd need to take it up with them.
    If Bullet isn't receiving the message from Stripe to mark invoices as paid then that's us.
  3. Peter Connor August 15, 2016
    Hi, Let me know how you get on with this.
  4. acehealth15 August 15, 2016
    The payment not taken. I've asked the customer to contact their bank.
    I'll let you know anyway.
    Thanks!
  5. Peter Connor August 15, 2016
    Cool then it's either between Stripe (it will be in your logs) and the bank. 99% of the time you see that they've maxed their account
    Thanks Pete
  6. acehealth15 August 15, 2016
    Well in the end if was the customer got it sorted with their bank. Thanks for your help.
  7. acehealth15 August 15, 2016
    Now to start the search for a bookeeper who can use Bullet

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