URGENT HELP PLEASE! Hi Pete, Bullet is not emailing invoices to clients currently for us. Even though in history and comments it is marking as SENT. We did go into email notification settings and changed the 1st box ‘who should receive emails for your invoices’ which we changed and then changed back to the previous setting. Since that, no emails are being delivered. We also changed the template. It gave a certain amount of characters. We did up a new template but not sure if we went over the character limit as the software doesn’t let us know when we have reached the limit. Would that have anything to do with it? Regards, Eileen and Pat

URGENT HELP PLEASE! Hi Pete, Bullet is not emailing invoices to clients currently for us. Even though in history and comments it is marking as SENT.
We did go into email notification settings and changed the 1st box ‘who should receive emails for your invoices’ which we changed and then changed back to the previous setting. Since that, no emails are being delivered. We also changed the template. It gave a certain amount of characters. We did up a new template but not sure if we went over the character limit as the software doesn’t let us know when we have reached the limit. Would that have anything to do with it? Regards, Eileen and Pat

1 answer

Peter Connor Staff February 10, 2017
Public

Hi,
We send 1,000’s of invoices a day so have tests running on that service all the time. We’re currently not seeing any errors on our system. 
Here is a recording of the test invoice I sent yourself and myself. The issue is not a Bullet issue. 
Try the following.
1) Check with your hoster that there isn’t any issues.
2) Check your settings on Bullet to insure they’re right, your hoster should approve them. 

3) If you’re still having issues then remove your own hosting settings till the issue is resolved with your hoster. You can still send invoices via Bullet’s address. 
4) The issue might be that that gmail now forces you to enable access to less secure apps in the admin area and apparently that now includes Bullet too!

Cheers 
Pete

#answer-4767

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