Hi, My enhanced invoicing is telling me that my trial has expired, but I was paying for the service by card and had entered payment details already. little confused

Hi, My enhanced invoicing is telling me that my trial has expired, but I was paying for the service by card and had entered payment details already. little confused

1 answer

Peter Connor Staff May 29, 2016
Public

Hi John, 
Do you have multiple accounts?

#answer-3420
  1. john.byrn12 May 29, 2016
    yes
  2. john.byrn12 May 29, 2016
    two
  3. john.byrn12 May 29, 2016
    the other is working
  4. Peter Connor May 29, 2016
    Cool. You're paying for the app on both company accounts? As in it hasn't expired on one and not the other. They're technically two separate accounts, we just create a switch to make it easier to move between them.
  5. john.byrn12 May 29, 2016
    Im paying for both with the same card
  6. Peter Connor May 29, 2016
    Ok, so which account is giving you trouble and I'll have a look for you.
  7. john.byrn12 May 29, 2016
    john.b
  8. Peter Connor May 29, 2016
    Ok give me a couple of minutes to have a look
  9. john.byrn12 May 29, 2016
    ok thanks
  10. Peter Connor May 29, 2016
    Hi John,
    You might want to check your card, it looks like Bullet tried to charge the card 3 times and failed. You can see that here. The error message we're getting back from the card company is "Your card has insufficient funds.".
    Let me know if you're stuck and we can apply some credit to the account but you might want to call the credit card company.
    Hope that helps John.
  11. john.byrn12 May 29, 2016
    oops, didnt see the failed payments, sorted now, thanks
  12. Peter Connor May 29, 2016
    Sure, happens to me all the time. I don't know why they don't text you.
    Let me know if you can help with anything else.
    Pete
  13. john.byrn12 May 29, 2016
    thanks Pete, john

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