Hi folks, none of the scheduled recurring invoices were created today? Is there a problem?

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Hi folks, none of the scheduled recurring invoices were created today? Is there a problem?

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Peter Connor ⋅ Staff June 25, 2016
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Shouldn’t be. I’ll have a look. 

#answer-3583
  1. Peter Connor June 25, 2016
    Which company is it with?
  2. officeurparts June 25, 2016
    UrParts Media Ltd
  3. Peter Connor June 25, 2016
    Which invoice in particular are you worried about you have a good view
  4. officeurparts June 25, 2016
    I'm still digging but there are 5 monthly invoice that go out on 15th every month and none of them went are re not listed.
  5. Peter Connor June 25, 2016
    Ok, well don't dig. If the system didn't send them we'll know all that weren't sent.
    We just need a couple so we can check.
    What companies?
  6. officeurparts June 25, 2016
    Sent
  7. Peter Connor June 25, 2016
    Cool I'll have a look
  8. Peter Connor June 25, 2016
    Hi,

    We've found the issue. The task engine for last night didn't run. That engine executes all the 'tasks', that we require Bullet to do on a scheduled basis.
    Once resolved the tasks (your invoices) will all execute. There is nothing on your side you need to do, edit invoices etc.
    We'll get this resolved and let you know asap.
    Thanks Pete
  9. officeurparts June 25, 2016
    Ok thanks, will it back date in case it happened before and I didn't spot it?
  10. Peter Connor June 25, 2016
    Sure, we would have spotted it by tonight. It will just execute all the tasks as it should have.
    It's being investigated now.
    I'll let you know when it's done and your invoices have been executed.
    Pete
  11. Peter Connor June 25, 2016
    Hi,
    We found the bug and it's been fixed. It will go into tonights release. Your scheduled invoices will execute tomorrow at 10am.
    Sorry for the inconvenience.
    Thanks Pete
  12. officeurparts June 25, 2016
    So to be clear all scheduled invoices set up as recurring for 15th and 16th will go out tomorrow at 10 but any new ones created today will be ok?
  13. Peter Connor June 25, 2016
    You can set them up today, but the engine will start executing tomorrow.
    But if you want those invoices to be normally scheduled for the 16th of every month create them today. They'll be sent tomorrow 17th for this month but next month and the months after they'll go on the 16th.
    P
  14. officeurparts June 25, 2016
    So If I want to send someone an invoice today I need to do a standard invoice (non reccurring) and email it and then set up a recurring to start on 16th July?
  15. Peter Connor June 25, 2016
    Hi,
    Sorry I just wanted to check the times of executing.
    We auto create invoices at 8 am each morning and then send them at 10am.
    Option 1
    Create and send a manual invoice today. Then create a recurring invoice to execute on the 16ht of next month July.
    Option 2.
    Create a recurring invoice for tomorrow and the invoice will be sent tomorrow and every month on the 17th. (easier to manage and cleaner)
    Hope that helps.

    Pete
  16. Peter Connor June 25, 2016
    Hi,
    Just to let you know your invoices got executed, here is as sample screenshot.
    Sorry about that yesterday. We've set-up an alert for that task now.
    Pete
  17. officeurparts June 25, 2016
    Yeah, I noticed that first thing. Txs for coming back.
  18. Peter Connor June 25, 2016
    Sure no problem.

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