Invoice emails not received

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Peter Connor ⋅ Staff June 25, 2016

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Hi Loretta,
Are you sending the invoice through Bullets email server or are you using your own?
Pete

#answer-3612

lorgme June 25, 2016

I'm not sure - I just went in and set up the invoices and pressed send
lorgme June 25, 2016

thanks for getting back pete
Peter Connor June 25, 2016

Cool - I'll login to your account and have a look now. Hang on there.
lorgme June 25, 2016

thanks pete eager to get these sent off asap
Peter Connor June 25, 2016

Hi Loretta,
You're trying to send invoice through your gmail account but you haven't filled in any of the information needed, that's why it's not working.
Go back to Settings > Email Preferences and enter the correct information.
Here are the gmail settings.
Thanks Pete
lorgme June 25, 2016

thank you, are the settings within bullet?
Peter Connor June 25, 2016

No problem. I don't understand?
You have to tell Bullet what email service your using. That's what the screen above is for, to tell Bullet to use gmail.
lorgme June 25, 2016

great thanks - will do thanks I'll try locate my gmail settings thanks again
Peter Connor June 25, 2016

They should be in that link I sent you.
lorgme June 25, 2016

ok trying to do that now
Peter Connor June 25, 2016

Cool
lorgme June 25, 2016

Hi can I use your server and still have it come from my email address
Peter Connor June 25, 2016

Sure. If you click on settings in the top right you'll see on the right mention Email Preferences. Click that and you'll be able to add your gmail setting.

Hi Guys, I have just done my first 3 invoices using bullet but my clients have not received the emails and when I send them to myself also they do not appear in my inbox. can you help me as soon as possible? warm regards, loretta