Hi, I sent out an invoice which was obviously numbered and it was paid today but the invoice seems to have disappeared from my Bullet Account and a new invoice now has this number. Should I write up a new invoice for this or what? Why did this happen?

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Hi, I sent out an invoice which was obviously numbered and it was paid today but the invoice seems to have disappeared from my Bullet Account and a new invoice now has this number. Should I write up a new invoice for this or what? Why did this happen?

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Peter Connor ⋅ Staff August 15, 2016
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Ok that sounds strange. Can you give me the amount the invoice was for and the client and I’ll have a look?
Tks Pete

#answer-3909
  1. barryjohn15 August 15, 2016
    If you look at these they don't match up with mine
  2. barryjohn15 August 15, 2016
    Thanks Pete
  3. Peter Connor August 15, 2016
    Great Barry. You send me a couple of invoices there which one are you having the issue with?
  4. barryjohn15 August 15, 2016
    No problem- they should have been in the attachment that I just sent. One for instance is number 10 but that number had already been assigned to an invoice which was paid for previously by Harry's on The Green
  5. Peter Connor August 15, 2016
    Ok Barry I'm a little lost here. Here is what you asked
    "I sent out an invoice which was obviously numbered and it was paid today but the invoice seems to have disappeared from my Bullet Account and a new invoice now has this number"
    Then you sent me 8 invoices.
    So lets keep it simple for now. Can you give me one invoice (no, client and amount) and I'll have a look at that.
  6. Peter Connor August 15, 2016
    If it's in the 8 you sent me that's cool. Just tell me one that you're having an issue with.
  7. barryjohn15 August 15, 2016
    NP - look at this and look at invoice number 3 in my overview
  8. barryjohn15 August 15, 2016
    there is a few invoices like this
  9. Peter Connor August 15, 2016
    Nice logo. I'll login to your account and have a look now.
    P
  10. barryjohn15 August 15, 2016
    thanks to both! Friend of mine did it who is excellent
  11. Peter Connor August 15, 2016
    Ok, Barry so this is what I see as the issue.
    Scanned Inv 003 is to East Side Tavern
    Bullet Inv 003 is to The Mercantile
    Here is a screenshot http://recordit.co/bBiAZAAI56 of both just have a look and confirm that's the issue.
    Tks Pet
  12. barryjohn15 August 15, 2016
    Hey Pete, correct- why is this?
  13. Peter Connor August 15, 2016
    Hi Barry,
    Can you confirm these are the same invoice for the East Side Tavern
    They're both created on the 04th of May
    They're both for the same items
    One is VAT and one is not.
    This screenshot is the online one
  14. barryjohn15 August 15, 2016
    Hi Peter, I can confirm they are they same. I figured I'd deleted the one with no VAT
  15. barryjohn15 August 15, 2016
    i have about 4 invoices with the same prob
  16. Peter Connor August 15, 2016
    So, here is the thing. We never in a month of Sundays delete stuff, not even rainy Julys. So what I'm thinking is this.
    You created the invoice (no vat) and printed it out for record. Then you recreated the invoice to add the VAT but the invoice 003 slot was taken by The Mercantile in the mean time.
  17. barryjohn15 August 15, 2016
    I get what you're saying. I must have emailed it to East Side Tavern when I created it which is why im confused. Its no big deal anyway. Should I just create a new invoice for my own records?
  18. Peter Connor August 15, 2016
    That's ok hey I'm so terrible at numbers that's why I create Bullet, thankfully my co-founder is good at numbers. smiley
    So the most important thing is your Bullet numbering is ok. The basic's of accounts is that your accounts match your bank account. What happens outside of that doesn't really matter.
    Just leave the numbering is as is, you can always at a note to yourself in the comments box.
    Does that make sense?
  19. Peter Connor August 15, 2016
    On the fact you've two invoices VAT and non VAT. You need to have the correct one in Bullet so if you sent the client a VAT invoice then create a VAT invoice (which you have).
  20. barryjohn15 August 15, 2016
    Sounds good! Thanks!!! Have a great weekend
  21. Peter Connor August 15, 2016
    You too.

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