Hi, Is there an email address for querying our invoices or do I ask here?
Hi, Is there an email address for querying our invoices or do I ask here?
Hi, Is there an email address for querying our invoices or do I ask here?
Hi Suzanne,
You can ask here. How can I help.
Pete
That's not problem. Just note we never automatically add apps or increase billing with the user being aware.
If you send 1 or 1 million invoices nothing more gets billed. We only bill (usually a flat fee) for added apps. The user has to add those apps manually by clicking "add app". So someone must have added the advanced payroll app.
If you're using our expenses tool then payroll has to be activated as your managing staff, again you'd to add that though.
I'll have a look for you on dates and who was the user who activated it. But, that's all it's really going to say.
You can alway remove apps, but just clicking on App's and clicking delete. I'll get back to you Suzanne.
Pete
Actually if you click on the Cog in the top right you'll see Account Details. That gives you a list of all the apps install and when.
I'll try and find out who. We also mail the bill owner to say an app has been installed.
But, I'll see if we can find out who activated them.
So from our logs we note this, the Enhanced Invoicing was added on 13th May, Payroll added 11th March.
We also noted that you've turned off your Bullet alerts which is probably why you didn't get notified. I think we suggested you turn them back on.
I'm not sure what more we can do here S. I hope you turn you're notifications on, you can select which ones you want to receive and delete the apps you don't wish to use.
Hope that helps
Pete
To turn off the alerts you have to login, and click on the Cog (Settings) and then click Email Settings and you'll see Email Notification Settings there. Everything like that is in the Settings.
Can't identify the user I'm afraid. But, it would be someone with admin access. You'll find that in the Settings too.
All the information about apps are in the App Store, main nav on the left. If you want information about when it was added or your billing then click the Settings.
Is this for company Frockadvisor?
Payroll and being run for Frockadvisor, there are two employees listed and 11 payrolls payments
Add apps without the consent of the administrator
Hide the fact that an app has being added
Hide the fact that the account is being billed
We also allow the administrator to cancel apps, and re-add them at any time
All App information is in the App Store
All Billing, Account, Preference etc information is in the Settings Menu.
If you look at your User List (again in settings) you'll see all the admins. That's a lot Suzanne, more admins then not. Maybe it might be an idea to reduce the number of people at that level.
Hope that helps. We're always here if you have any questions. Here is some sunshine on this mizzo day