Hi just getting back with regards my email. It is working for sending and receiving emails from my gmail
Hi just getting back with regards my email. It is working for sending and receiving emails from my gmail
3 answers
Sure, but that’s nothing really to do with Bullet or Bullet sending invoices. You need to check the settings in Bullet.
Just check your mail and you’ll see an invoice from me. Can you click and open it for me please.
Thanks
Pete
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graemej
October 7, 2016
yeah i did that it opened fine -
ive been in the email seetings for a good while trying to see why it wouldnt work
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if i have two accounts under the same email address would that have an effect on the emails
Nope. Just make sure you’ve the right information from Gmail.
So you can see from the history in the comments tab that the invoice was sent and delivered.
We use Gmail in the office.
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Would you like me to have a look at your account for you?
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yeah please im not sure about how to enter the prtocol and host part of it
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im on my gmail settings now to see if has any info to enter there
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is the history and comments part on everyones account?
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Yep. Just click on the invoice and you'll see comments on the right.
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cool they all have been sent to my email but not one has been received. It must be how i have setup the email wrong
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any joy with it? i dont mind if the emails come from my account or your account just so i can send an invoice is all. At the moment i have to download everyone and send from my gmail. it has to be something simple as it use to work in the old account perfect
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Sorry, I'll have a look now. I'm going to send you some tests. I'll delete them from your account later.
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nice one
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Hi,
You've two companies set-up which one is which. -
yeah the ltd company is the new one.
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We have just got some clients in the old storage and that is why i have the two open at the minute
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it is only a short term situation as i need to get all the data for tax as well
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Cool.
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I'll need your password. You can change it later.
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for email
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Email - I need to make sure the data is right going into the form.
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If you don't want to give it to me and are happy with invoices coming form Bullet I'll just remove your gmail stuff and test the bullet account.
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yeah just do it from bullet no problem
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do u need bullet password
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No, I'm the king of Bullet and know everything on it. :)
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haha i know fairplay
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Actually can you give your bullet account password.
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My admin account is filling the details and I can't override it.
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Cool. So you log out now and I'll log in.
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any joy
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Hi,
We're still investigating it, they invoices aren't been sent. We'll continue looking at it.
Cheers
Pete -
Hi,
I looks like you haven't registered or verified that gmail address. It's working on every other gmail address we try.
Pete -
Hi Pete
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I checked back through my email and there is no verification email there
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Hi,
I don't know what else I can do. We're not having that error with any other account.
Did you follow the correct instructions http://www.screencast.com/t/hOLFEqqenFx , you have to activate your gmail account security.
Pete -
yeah i know fairplay all il lsay is it worked perfect with same email address and account on the first bullet account. So it might be something with having two accounts and the same email account that stops it from working. Is there many double accounts that use the same email?
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I'm not sure, we allow multi companies. My own demo account on gmail has 8 companies hanging off it.
I'm not sure what else I can do for you. We can only test to the Bullet wall.
Did you setup the new company with a different email address?
Pete -
no the same one
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its the same business
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just ltd
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i can log in to both when i login in
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Cool but did you setup the new limited account with a different email address?
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on bullet?or in general
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i just clicked add another company and went from there
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i tried a few email addresses when i couldn send on an invoice
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I'll have another look for you. Don't do anything in the account for a minute.
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Hi,
I ran tests on both companies with your current gmail settings and they all failed. I then removed the gmail settings and just use the default Bullet settings (our wall) and they both worked fine.
That means there is either a problem with your gmail account or how you set it up.
See the video here, all test invoices have been removed.
Thanks Pete -
we are back nice one Pete
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It was just the way it was setup on my account that was the problem
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Either that or the access rights in your gmail account
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yeah i went in and changed it to allow more apps as well
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anyway i can send out the invoices easily hopefully get some of them paid by the weekend thanks for the help
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Sure. No problem they'll work prefect now.