morning. I am having problems sending my invoices. I clicked on send once I generated them but nobody has received them. can you please help me? it is my first time to send them.

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morning. I am having problems sending my invoices. I clicked on send once I generated them but nobody has received them. can you please help me? it is my first time to send them.

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Peter Connor ⋅ Staff June 27, 2016
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Hi. We’ve checked our mail server it’s working fine.
You need to check your mail setting with your hosting company. I’m afraid there is nothing we can do on our end. But, it’s all working fine so that’s half the problem fixed.

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  1. wickedwholefoods22 June 27, 2016
    hi.
  2. wickedwholefoods22 June 27, 2016
    when I set up my account I only entered my email address that I wanted the emails for be sent from. is there something else that I was meant to do?
  3. wickedwholefoods22 June 27, 2016
    how do I get back to setting to check?
  4. wickedwholefoods22 June 27, 2016
    I just found the emal server settings
  5. Peter Connor June 27, 2016
    Go to Settings and you'll see the emails settings there.
    Call your hosting company and ask them for the information we ask. They'll understand.
  6. wickedwholefoods22 June 27, 2016
    what do I need to put in here? can you please advise..
  7. Peter Connor June 27, 2016
    Call your hosting company. Like I said there is nothing we can do.
    Thanks Pete
  8. wickedwholefoods22 June 27, 2016
    ok thanks
  9. Peter Connor June 27, 2016
    Sure. Let me know how you get on. They'll get these questions all the time.
    Get the info off them on the phone and send a test while you still have them.
    They're terrible for passing the buck. Once the settings are in the mails will send instantly.

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