Hello, I’ve just emailed my employees payslips but they haven’t arrived yet. How long does it generally take for the payslip to arrive in email? Thanks Sarah

Hello, I’ve just emailed my employees payslips but they haven’t arrived yet. How long does it generally take for the payslip to arrive in email? Thanks Sarah

2 answers

Peter Connor Staff April 10, 2016
Public

Hi Sarah, 
I should be instant – are you using your mail server or downloading them and emailing them?
Pete

#answer-3078
  1. shadyandth April 10, 2016
    Hi Pete,i changed to use my server but i didn't realise i had to download as well. It just givers the option to email payslip to both my and my employees accounts. Do i have to download? Can it not just be emailed to both accounts? Thanks Sara
  2. Peter Connor April 10, 2016
    Hi Sara,
    Of course you can just click send. I was just trying to work out where the problem is. If you're stuck you can just download them and just send them via email.
    So we send about 90,000 invoices/payslips from our servers every month and run scripts to test the boxes.
    We're not seeing any issues with them and I just sent myself a test that you can see here, it's pretty much instant and we use the same routes that you'd use.
    I suspect it's your mail server, so you'll need to check the settings and ask them are they seeing any traffic coming via Bullet.
    If it's our box we'd have found out by about a 1,000 angry people.
    Let me know how you get on.
    Pete
  3. shadyandth April 10, 2016
    Mail server, do you mean contact gmail?
  4. Peter Connor April 10, 2016
    Tech had a look at your settings they don't make sense.
    So you need to ask your system admin for help setting them up.
    Look for the email settings in Google for gmail.
    They'll get it done for you in no time
    Pete.
  5. Peter Connor April 10, 2016
    Hi Sara,
    This might be the information you're looking for https://support.google.com/mail/troubleshooter/1668960?hl=en
    Thanks
    Pete
  6. shadyandth April 10, 2016
    Thanks a million for your help Pete, I think I've cracked it.
    Warm Regards,
    Sarah

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