Hi Guys, I followed those steps but when I logged back in i’m getting a trail expired page and asking for my details and I can’t seem to do anything else, any advise?

Vote Up
0
Vote Down

Hi Guys, I followed those steps but when I logged back in i’m getting a trail expired page and asking for my details and I can’t seem to do anything else, any advise?

1 answer

Vote Up
0
Vote Down
Peter Connor ⋅ Staff June 28, 2016
Public

Hi T.
Were you able to change the email?
Pete

#answer-3670
  1. trisha28 June 28, 2016
    Yeah changed the email, logged out, logged back in and deleted the old one, but accidentally logged out again and now i'm getting the trial expired page.
  2. Peter Connor June 28, 2016
    But if were chanting your back in?
  3. trisha28 June 28, 2016
    yep but can't do anything with entering card details...
  4. trisha28 June 28, 2016
    *without
  5. Peter Connor June 28, 2016
    What's probably happened is you've cancelled the multi user app. So it's not letting access the multi user function.
    But, you don't need to cause you just wanted to change email. Which you've done :)
  6. trisha28 June 28, 2016
    But even when I try to navigate around, I can't the because Trial Expired pops up on every page...
  7. Peter Connor June 28, 2016
    So you set your account a low access level.
    Ok I'll reset it. It will take about 30 min to do.
    I'll let you know when it's done.
  8. trisha28 June 28, 2016
    Great thanks!
  9. trisha28 June 28, 2016
    Thanks i'm back!
  10. Peter Connor June 28, 2016
    Hi,
    That's done for you now
  11. Peter Connor June 28, 2016
    Ok all good?
  12. trisha28 June 28, 2016
    Yep, I'm back in thanks for your help!

Please login or Register to Submit Answer