Hi, I’m wondering if you can help me. Our other company is on Bullet. Recently the transaction for your invoice was declined which means Bullet has expired. However, I’m looking at the bank balance and there is money in the account at the moment but when I try to put in the card details it is declining them. Can you help? Thanks. Antoinette.

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Hi, I’m wondering if you can help me. Our other company is  on Bullet. Recently the transaction for your invoice was declined which means Bullet has expired. However, I’m looking at the bank balance and there is money in the account at the moment but when I try to put in the card details it is declining them. Can you help? Thanks. Antoinette.

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Peter Connor ⋅ Staff November 16, 2016
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Hi Antoinette,
It looks your card was tried 3 times, here are our logs. 

#answer-4434
  1. Peter Connor November 16, 2016
    Here are the reasons our provider might have declined your card.
  2. Peter Connor November 16, 2016
    We don't get more information than that - for security reasons.
    I've added 5 days credit onto your cleaning company account - that should give you time to get the account sorted.
    Thanks Pete
  3. Antoinette November 16, 2016
    Thanks. So does that mean I can access it now?
  4. Peter Connor November 16, 2016
    Yep. Well it was just the advance invoice app so the rest of the product should be available to you.
  5. Antoinette November 16, 2016
    Okay thanks, I will give it a try.

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