Quick one, Amazon charged us 60 euros which was paid from immediately by us. They had made a mistake so refunded 50 euro to us the next day. I have created a bill for 60 in Bullet and marked it as paid during the bank reconciliation process. I now need to do the refund of 50 euro, but can’t create a credit note for the 60 euro bill as this has been marked as paid in the system. Any other options?

Quick one, Amazon charged us 60 euros which was paid from immediately by us. They had made a mistake so refunded 50 euro to us the next day.
I have created a bill for 60 in Bullet and marked it as paid during the bank reconciliation process. I now need to do the refund of 50 euro, but can’t create a credit note for the 60 euro bill as this has been marked as paid in the system.
Any other options?

1 answer

Peter Connor Staff August 7, 2016
Public

Just delete the payment. 

#answer-3731
  1. Peter Connor August 7, 2016
    If you click on the bill you'll see an x that deletes the payment.
  2. clive22 August 7, 2016
    and then do a partial refund on that bill with the credit note ?
  3. Peter Connor August 7, 2016
    Yep.
  4. Peter Connor August 7, 2016
    Bill of 60, 50 credit note 10 bill.
  5. clive22 August 7, 2016
    Cool, I have it sorted now thanks!
  6. clive22 August 7, 2016
    Just to let you know we have finally launched our product, all going well we will be hiring and start using the other paid services of your product!
  7. clive22 August 7, 2016
    If you know of anyone in the restaurant or pub trade get them to check out properorder.ie
  8. Peter Connor August 7, 2016
    Great - good luck
  9. clive22 August 7, 2016
    thanks
  10. clive22 August 7, 2016
    also, I think you have a partial site down:
  11. clive22 August 7, 2016
  12. clive22 August 7, 2016
    Anyway, thanks again, and if you know of anyone in the restaurant or pub trade get them to check out properorder.ie
  13. Peter Connor August 7, 2016
    Thanks good spot. Our community site must be down.

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