Hi Pete, Seasons Greetings. Could there be an issue with the email server? I don’t see any outgoing invoice emails since 21st Dec and there have been several recurring invoices generated since then? Sonya

Hi Pete, Seasons Greetings. Could there be an issue with the email server? I don’t see any outgoing invoice emails since 21st Dec and there have been several recurring invoices generated since then?

1 answer

Peter Connor Staff February 11, 2017
Public

Hi Sonya,
Hope you’d a good Christmas.
We send 1,000’s of invoices a day so have tests running on that service all the time. We’re currently not seeing any errors on our system.
Try the following.
1) Check with your hoster that there isn’t any issues.
2) Check your settings on Bullet to insure they’re right, your hoster should approve them. 

3) If you’re still having issues then remove your own hosting settings till the issue is resolved with your hoster. You can still send invoices via Bullet’s address.
4) The issue might be that that gmail now forces you to enable access to less secure apps in the admin area and apparently that now includes Bullet too!
I’ll send you the test I did. 

Cheers
Pete

#answer-4795
  1. Thanks Pete,
    Too much eating and drinking.... and still going!!!
    I'd say it's the last one as I'm not having any problems with any other emails except those through bullet. I've had a look around Google Admin Console but don't see Bullet anywhere. Can you send me some screen shots on how to approve it please?
    Many thanks
    Sonya
  2. Peter Connor February 11, 2017
    Hi Sonya.
    Ha ha.
    It's with in your gmail settings not Bullet. If you search Google you'll find it.
    Tks Pete.

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